Return and Exchange Policy

📦 Return & Exchange Policy

IN-STORE PURCHASES:

You have 7 days from the date of purchase to request a return or exchange in store.

ONLINE PURCHASES:

You have 14 days from the original order date to request a return or exchange for online purchases.

✅ Return Requirements

To qualify for a return or exchange, your item must be:

Unworn, unused, and unwashed
Free of any scents or marks
With original tags and packaging
Accompanied by a receipt or proof of purchase

🚫 Final Sale & Non-Returnable Items

All lingerie is FINAL SALE. No returns or exchanges—no exceptions.
Items marked Final Sale, As Is, or purchased using Gift Cards are non-refundable.
We do not accept returns past the 14-day return window.

🧼 Hygiene Policy

For hygiene reasons, all items with a crotch (such as panties or bodysuits) must be tried on over your own clean underwear.
Please avoid makeup, lotions, deodorant, or perfume when trying on garments.
Any items with visible wear, stains, scents, or damage will not be accepted.

We reserve the right to decline any return that does not meet our quality and hygiene standards.

💌 How to Request a Return (Online Orders)

To start a return:

Email us at heavenlydesiresteam@gmail.com
Wait for approval and return instructions before shipping your item back.
(Returns sent without approval will not be accepted.)

🔁 Exchanges

The quickest way to get the item you want is to:

Start a return for your original item.
Once approved, place a new order for the item you want.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the result:

If approved, your refund will be processed back to your original payment method.
Please allow 2–5 business days for the refund to appear, depending on your bank or card provider.

🛠 Damaged or Incorrect Orders

Please inspect your items when they arrive. If you receive something damaged, defective, or incorrect, contact us immediately at +1 (626) 650-6857 so we can make it right.

If you have any questions, please don’t hesitate to reach out—we’re here to help!

📧 heavenlydesiresteam@gmail.com | ☎️ +1 (626) 650-6857