Policies/Reminders

📦Exchange Policy

At Heavenly Desires Intimates, we want you to absolutely love your purchase. Please review our updated policy below before making an exchange.

🛍 IN-STORE PURCHASES

You have 7 days from the date of purchase to request an exchange in store.

💻 ONLINE & PHONE PURCHASES

You have 14 days from the original order date to request an exchange for online purchases.

✅ Requirements

To qualify for an exchange, your item must be:

Unworn, unused, and unwashed
Free of any scents, marks, or damage
With original tags and packaging
Accompanied by a receipt or proof of purchase

🚫 Final Sale & Non-Exchangeable Items

All lingerie is FINAL SALE. No returns or exchanges — no exceptions.
Items marked Final Sale, As Is, or purchased using Gift Cards are non-refundable.
We do not accept exchanges past the 14-day window.

💳 Refund Policy

We DO NOT issue refunds.

All approved exchanges will be issued Store Credit only, provided as a E-Gift-Card for future use with no expiration date— no cash or card refunds will be given.

🧼 Hygiene Policy

For hygiene reasons, all items with a crotch (such as panties or bodysuits) must be tried on over your own clean underwear.
Please avoid makeup, lotions, deodorant, or perfume when trying on garments.
Any items with visible wear, stains, scents, or damage will not be accepted.

We reserve the right to decline any exchanges that does not meet our quality and hygiene standards.

💌 How to Request an exchange (Online Orders)

To start a return:

Email us at heavenlydesiresteam@gmail.com
Wait for approval and return instructions before shipping your item back.
(Returns sent without approval will not be accepted.)

🔁 Exchanges

The quickest way to get the item you want is to:

Start a return for your original item.
Once approved, use your store credit to place a new order for your desired item.

🛠 Damaged or Incorrect Orders

Please inspect your items upon delivery. If you receive something damaged, defective, or incorrect, contact us immediately at +1 (626) 650-6857 so we can make it right.

If you have any questions, we’re always here to help!

📧 heavenlydesiresteam@gmail.com | ☎️ +1 (626) 650-6857